Donbet Casino Account Limits

Player Protection Tools at Donbet

We provide account limits, a support-requested time-out and self-exclusion lasting from six months to five years, with six months applied by default if no other period is chosen. These tools sit alongside our 24/7 live chat and email support, which is the channel we use to set them up and to confirm any change in writing.

How Self-Exclusion Works

Self-exclusion is requested by email rather than through an account toggle. Once we confirm the request, the account is closed for the chosen period, and the default term applies automatically if a player does not specify a longer one, up to five years. We do not reopen an excluded account before the agreed date.

Time-outs follow a similar route: a player contacts our support team directly to pause the account for a set period rather than closing it permanently. For players who want outside guidance alongside these account tools, we point to independent organisations such as Gamblers Anonymous, GamCare and Gambling Therapy. Parents can also restrict access to our casino section using filtering software such as CyberPatrol, Net Nanny or CYBERsitter on the shared device.

Setting Limits Before You Play

Account limits at Donbet are arranged through the same support channel as time-outs and self-exclusion, meaning there is no separate self-service dashboard slider described in our terms. A player who wants to cap deposits or pause activity should open a live chat session or send an email, and our team applies the change to the account directly.

This support-led approach ties into how we handle deposits and payouts more broadly. Our minimum deposit is €20, and withdrawals are capped at €7,500 per week and €15,000 per month outside VIP exceptions, so a player already working with fixed numbers on the deposit and withdrawal side may find it easier to request a matching deposit limit in the same conversation. Verification is also part of this picture: proof of identity and a residence document not older than three months may be requested, and our records are kept for ten years under anti-money-laundering rules.

We do not publish a self-service limit calculator or an automatic cooling-off countdown separate from the time-out request, so every change, whether a deposit cap, a time-out or self-exclusion, goes through the same request-and-confirmation process with our team before it takes effect.

Steps to Activate a Limit, Time-Out or Self-Exclusion

Each protection tool follows a short, consistent process through our support channels. Here is how a request moves from first contact to confirmation.

• Open 24/7 live chat or send an email describing the limit, time-out or self-exclusion you want.
• For self-exclusion, state the period you want; otherwise the default of six months applies, up to a maximum of five years.
• Our support team confirms the request and applies it to the account.
• During self-exclusion or a time-out, the account cannot be used to deposit or play until the period ends.
• If outside support is wanted alongside account tools, Gamblers Anonymous, GamCare or Gambling Therapy are independent contacts, not run by Donbet.
• Parents sharing a device can add CyberPatrol, Net Nanny or CYBERsitter to restrict access to our casino and tournaments pages separately from any account-level setting.