Donbet Casino Delete Account

Closing Your Donbet Account

We handle every account closure through our support team, and what you receive back depends on how the request is classified. The table below sets out the scenarios we see most often and the outcome attached to each one.

Which row applies to you depends entirely on how the account was used before the closure request reached our team, so it is worth checking your payment history before you write in.

What Happens to Your Balance When You Close Your Account

Closing your Donbet account cancels any active bonus immediately. Because bonus funds and real money are not kept separate, cancellation deducts the bonus itself, its winnings, and any bets placed since it was activated — the same rule that applies automatically whenever your balance drops below 1. If you had an active welcome bonus or free spins running, expect that portion of your balance to disappear from the final figure we calculate.

Refunds on Unplayed Deposits

We only refund money that has not been played. A request must reach us within 14 days of the issue, or within 30 days if the account was accessed by someone other than you, and we deduct an administration fee of up to 20% from whatever is returned. Deposits are also expected to be wagered at least once; if they were not, 20% may be withheld from the amount we pay out.

Verification Before Payout

Before releasing a closing balance we may ask for the documents on file — ID, proof of residence and date of birth — and you have 30 days to provide them under our refund policy. Transaction records are kept for 10 years under anti-money-laundering rules, and personal data for 5 years, even after an account is closed.

Special Cases: Sanctions, PEP Status and Shared Accounts

Some closures follow different rules than a standard request. Accounts registered in Russia or Belarus are closed under sanctions, and the balance is kept rather than paid out. Politically exposed persons (PEP) can also have their accounts closed, with a 20% fee deducted from any returned deposit — the same rate we apply to accounts shared between two or more players, which are closed with deposits refunded minus 20%.

If you disagree with how a closure was handled, our support team takes complaints within 2 months of the issue arising; anything we cannot resolve directly can be escalated to an independent body or the relevant regulator. You can reach us at any time through 24/7 live chat or email, and we recommend keeping your login details and transaction references on hand so the case can be reviewed quickly.

None of this affects how we handle an ordinary withdrawal request before closure — weekly and monthly limits of €7,500 and €15,000 still apply, and anything flagged for review simply runs through the same support channel you would use to request the closure itself. Compare this balance-handling process against the wider picture in our casino review before deciding to close your account.