Donbet Casino Terms

Donbet Terms and Conditions

Donbet is operated by GTW B.V., incorporated in Curaçao under company number 165433, and licensed by the Curaçao Gaming Authority under licence OGL/2024/250/0115, issued under the National Ordinance on Offshore Games of Hazard. The binding language of our terms is English, and any dispute falls under Curaçao law, heard before a competent Curaçao court. Every player must be at least 18 years old to open an account, place a bet or claim a bonus.

We allow one account per person, household, IP address, device, phone number, payment card or e-wallet, and one registered email per player. Where the same wallet or account is used by two or more players, we close both accounts and return deposits minus a 20% administration fee. Opening an account also requires your name, date of birth and email, with identification documents supplied later, as described in our registration steps.

Bonus Clauses

Our welcome offers, detailed on the bonuses page, carry a 30x wagering requirement on deposit, bonus and free spin winnings, to be cleared within 30 days with a maximum stake of €/$5 per spin. A bonus is cancelled automatically once the balance falls below €1, unless a sports bet remains open, and cancelling deducts the bonus, its winnings and any bets placed since activation.

Key Account and Bonus Limits

The figures below summarise the core account, payment and bonus limits that apply to every Donbet player, as set out in our terms and conditions.

These limits apply before any higher thresholds granted to VIP Room members, and every amount is denominated in the currency used for your deposits and withdrawals.

Prohibited Conduct and Restricted Countries

Certain actions and locations are excluded from play at Donbet under our terms:

• Registration is not permitted from Aruba, Bonaire, Curaçao, the Netherlands, Saba, St Maarten, Georgia, the USA and FATF-blacklisted countries.
• Players registered from Russia or Belarus have their accounts closed under sanctions rules, with the balance retained.
• Opening more than one account per person, household, IP address, device, phone number, card or e-wallet is not allowed.
• Shared accounts used by two or more players are closed, with deposits returned minus a 20% administration fee.
• Accounts belonging to politically exposed persons may be closed, with a 20% fee deducted from returned deposits.
• Bets placed at odds below 1.30 may not count toward a bonus wagering requirement.
• Disposable email addresses are not accepted for free spin or no-deposit bonus winnings, which are capped at €/$100.
• Around 50 countries, including Bulgaria, Montenegro, North Macedonia, the Philippines, Thailand and Japan, are excluded from our welcome bonuses.

Breaching any of these terms can result in account closure and forfeiture of bonus funds under our general bonus rules.

Verification, Complaints and Responsible Gambling

To verify an account we ask for your name, date of birth, a valid ID, passport or driver's licence, and proof of residence no older than three months. Documents must be submitted in Latin or Cyrillic script, otherwise we require video verification, and under our refund policy you have 30 days to provide them. Account records are kept for 10 years for anti-money-laundering purposes and personal data for 5 years. Two-factor authentication is available for anyone managing account access.

Complaints must be raised with our support team within 2 months of the issue; unresolved cases can be referred to an independent body or the regulator. Refunds are only issued on funds that have not been played, must be requested within 14 days (30 days if your account was accessed by someone else), and may carry an administration fee of up to 20%.

We provide account limits, a time-out facility via support and self-exclusion from 6 months to 5 years, arranged by email with a default period of 6 months. Players seeking further help can contact Gamblers Anonymous, GamCare or Gambling Therapy, and parents can restrict access using CyberPatrol, Net Nanny or CYBERsitter. Our games run on an RNG certified by an accredited testing lab under a provably fair commitment scheme.